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TonerPals

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Where America Buys Its Ink and Toner Supplies

Ink & Toner Finder




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  • Lowest Prices Guarantee
  • 60 Days Money Back Guarantee
  • Free Shipping on Orders above $50
  • No Hassle Return

Shipping Policy

We usually ship all orders placed before 12 PM PCT on the same business day. Sometimes you may expect a slight delay of 1-2 business days. Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days. 

The tracking number for every order is automatically emailed after shipping. Alternatively, you can check the online Order Status by clicking here 

How long will it take after my order ships?

Our default shipping method is USPS/Ground, which may take 3-5 business days to be delivered.

You may upgrade your shipping option to UPS 2nd Day during checkout by paying actual 2nd Day shipping rates. The 2nd Day option is only available if you live in a state where FeDex Ground takes more than 2 days to deliver from our warehouse. (This protects you from unnecessarily paying for 2nd day shipping when the FeDex Ground or Priority Mail service would get there in the same amount of time). Shipping time starts when your package leaves our facility.

Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in the arrival of your order. We will do our best to help you, but we cannot guarantee a fast turnaround on this. 

POSSIBLE DELAY: Please make sure your billing and shipping addresses are on file with your credit card company. Otherwise, our approvals department will need to contact you and your bank which could cause a delay. For an order to be shipped on the same business day, it must be placed before 12 PM PCT. If your order is placed after 12 PM PCT or on a non-business day, it will be shipped on the following working day.

 

USPS Priority Mail - Estimated Transit Time

This map illustrates service schedules in business days for USPS Priority Mail shipments

USPS: 1-800-275-8777 – www.usps.com

 

FeDex Ground - Estimated Transit Time

This map illustrates service schedules in business days as of August, 2012 for FedEx Ground shipments

Fedex: 1-800-GO-FEDEX – www.fedex.com

APO or FPO Delivery

We do deliver to APO/FPO. APO/FPO orders are shipped by USPS. Orders will take 1-2 business days to be processed and should arrive within 3 to 7 working days. However, we cannot control the actual delivery time for APO/FPO orders.

No International Shipping

Unfortunately, we do not ship internationally. Currently, we only ship within the United States, Puerto Rico, APO, and other US territories.

Tracking number is not working?

If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days. Please try again in 24 hours for more up-to-date information.

If the tracking number indicates that your package was delivered but it was not left at your front door, it could have been left somewhere safe. Please check your office, porch, garage, building's front desk, bushes and with your neighbor.

If you are still not able to locate the package and it is past the shipping timeframe, please contact Customer Service so that we look into the situation.

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